Support

Allow notifications for Bubblie in your phone’s Settings. Reminders are scheduled on the phone itself, so they work without internet, but the phone won’t show them if notifications are off.

Make sure Focus or Do Not Disturb isn’t hiding Bubblie’s notifications. A feeding alarm is part of Bubblie Pro and rings only if you turned it on in the feeding settings; on iPhone it needs the alarm permission as well. The ordinary feeding reminder is free.

On Android, battery optimization can delay notifications; allow Bubblie to run unrestricted in the phone’s battery settings if reminders arrive late.

Ask Ollie needs an internet connection. Check your signal or Wi-Fi and try again.

An Ollie chat is one conversation, and follow-up questions in it are free. Free includes 3 new chats in any rolling 24 hours (the app shows how many are left); Pro is unlimited under a fair-use allowance of up to 100 new chats in any rolling 24 hours, and the app tells you when it returns if you reach it. A chat that fails doesn’t count, and reinstalling doesn’t reset it. Ollie talks about babies and parenting only.

Ollie never diagnoses and never gives medicine amounts; for anything urgent, call your pediatrician or local emergency services.

Your first baby is free, with everything recorded for them. More babies are part of Bubblie Pro: open Settings → Bubblie Pro, or tap the add page at the end of the baby cards and follow the prompt.

If Pro ended, your other babies are still on the phone, locked. Nothing is deleted; they open again when Pro is on.

Bubblie fills in the Philippine schedule from your baby’s birth date as a starting point. Open any dose to change its date, or to mark it given with the date, lot number and clinic. A dose you have no record of shows as “Not recorded”, so you can catch up.

Always follow your pediatrician’s schedule; Bubblie only reminds you of the dates you see.

Automatic backup is on by default and free: iCloud on iPhone, Google Drive on Android. Install Bubblie on the new phone and it offers the newest backup the first time it opens (on Android, connect the same Google account), or restore it later from Settings → Backup & restore.

You can also save a backup file you keep yourself (part of Pro) and import it on the new phone; importing is free. Restoring always adds to what is on the phone and never overwrites it.

The person who starts the family needs Pro: open Settings → Family sharing → Start a family, then show the invite QR. Everyone else joins for free: in Bubblie on their phone, open Settings → Family sharing and scan the QR. The QR changes every 10 minutes, so scan the one on the screen now.

Right after someone joins, you choose which babies to share. Shared babies’ logs, vaccines, health diary and expenses appear on everyone’s phone and stay in step. Memories, photos on entries and Ollie’s chats stay on the phone that has them.

Changes travel when both phones are online, usually within a minute. Open Settings → Family sharing to see when this phone last synced. A phone that was offline catches up on its own the next time Bubblie is open with a connection.

Anyone can leave in Settings → Family sharing. The owner removes someone, or deletes the whole family. Whoever leaves or is removed keeps their own babies on their phone; the babies others shared leave their phone the next time it’s online.

Open Settings → Bubblie Pro and tap Restore purchases, signed in to the same Apple Account or Google account you subscribed with.

Subscriptions are managed by the store. On iPhone, open Settings → your name → Subscriptions → Bubblie. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Manage subscription on the Bubblie Pro screen takes you there.

Cancel at least 24 hours before the 7-day trial ends or the plan renews to avoid the next charge. Everything you recorded stays on the phone; babies past the first lock until Pro is on again.

Open Settings → Language. The whole app switches at once, Ollie and the care guide included; names and notes stay as you typed them.

Email support@fordytechsolutions.com with your phone model and, if it helps, a screenshot. Please leave out photos or records you don’t want us to see.